When you have some artifacts showing up and some not, the following are possible reasons and how to fix:
Reason 1: The artifact has not had the restricted access changed.
Fix: Go into the Google Drive where your artifacts are and while using the "Share" feature, change the restricted access of your artifacts to University of Maine System. If you used your personal Google Account, you would change the restricted access to "anyone with a link" can view or "Public."
If you created a folder for all your artifacts as described in Step 1 on the main page, then you only have to change the restricted access of the folder.
Reason 2: The artifact is one created by someone else and shared with you.
Fix 1: In Google Drive, make a copy of the artifact and move it to your portfolio folder. Then, in your portfolio, delete the artifact that's there and replace it with the one you copied (that is now owned by you). Once you do this, you may need to review and republish your site.
Fix 2 (not advisable): Contact the owner of the shared artifact and ask them to change the restricted access to anyone in the University of Maine System with a link can access. This fix is not advisable because at any time the owner can delete the artifact or change the access back to restricted.
Your portfolio is viewable by others, but not your artifacts
Reason 1: You don't have your artifacts in the same folder as your portfolio as described on the home page of this guide:
Fix 1: You can move the artifacts to the folder if you set one up based on the instructions in this guide.
Fix 2: If your artifacts are not in a folder, you can change the restricted access to each artifact so that anyone in the UMS with a link can view
Fix 3: If you didn't create a folder already, you can create one, change the restricted access to it, then move all your artifacts to the folder.
Reason 2: You haven't changed the restricted access to your artifacts
Fix: See bullets above
If you need to know how to change the restricted access, see this quick view video that shows how to change it for a folder. Same instructions apply for both artifacts and folders. You can also review the longer video found on the Videos page.
When you try to switch from your personal account to your university account, the system still sees you in your personal account.
Reason: unknown
Fix: Log out of your personal account, then log into your university account. If you still see that you are logged into your personal account, you may be able to switch accounts while you are trying to manage your portfolio (move files, upload, etc.). You do this by clicking on your image in the top right corner of your Google Drive, and either add account if you haven't already, or switch to your other account if you already added it.
Your portfolio is viewable for some but not for others
Reason: You have only shared your portfolio with specific people
Fix 1: Change the restricted access to your portfolio so that anyone in the UMS with a link can view
Fix 2: Move your portfolio into your folder with your artifacts and make sure the restricted access of the folder is set as in the first bullet.
You have updated your portfolio but others are not seeing the updates
Reason: You need to "Review and Publish" your portfolio
Fix: Click on the down arrow next to the Publish button and then click on "Review and publish." Doing so will allow you to see the draft, review it, and then publish the changes. It also allows others to see the updated version.
One or more of your artifacts must be downloaded
Reason: The artifact is too large to view within the portfolio
Fix: Replace the artifact with an image of it (such as the first page of the artifact), then click on the image to have options open above it. Within those options, a paperclip will appear. Click on the paperclip and insert the link to your artifact stored in your Google Drive. Once this is done, anyone should be able to click the link to view rather than download.
Reason: There are two box templates on every portfolio page for inserting artifacts and reflections. Sometimes you only need one artifact and reflection on the page(s). If you only use one, the second one is still there and empty.
Fix: Delete any unused boxes on the pages.
(side-note: make sure to always preview your guide. Doing so allows you to see what your professor and others will see. You will see the empty boxes as well as any other issues that you may want to fix)
If you don't see the problem you may be having, please contact Sofia Birden or Leslie Kelly.